BEWARE when refunding a customer that used multiple "discounts"

Some times we will run promotions to get better interaction with our customers. Either it will be a military discount, slatwall discount, additional cabinet discount, etc.

A way to give the discount without having to make a draft order, is you can enter a custom line item manually in the design tool, and make it a negative number ($) so it will deduct from the total amount. ex: a free box of slatwall, you would enter as a line item, negative $$ to discount the price of a box of slatwall.

If your customer decides to modify their order after purchasing because they either, did not want it or they selected the wrong size, you need to keep an eye on the total when you are refunding them.

When you enter a negative amount in the design tool, it automatically takes the percentage off the TOTAL. So, this means that it will take off a certain percentage off of each individual item that was purchased.

If you need to refund your customer, you will need to adjust the quanity of that item that you no longer want on the order. You will notice that when adjusting the quanity, the price will reflect the negative sign you entered in the design tool as a custom line item. YOU NEED TO BE AWARE OF THIS.

Notice in the picture, it says that the items total is $223.47, but the refund amount says $213.56. The refund amount is not correct because it's taking in consideration the negative number you entered in the design tool. Which means you need to modify the refund amount and make it the correct amount which would be $223.47.