What to do if there was a modification in total amount of a sale because of changes in the order
If an order is modified after the customer completed their purchase, you need to do the following:
- Write the reason in Shopify of why you are charging them more then what their original order was. This can be done when you modify their order to send them a new invoice. Before you send the new invoice, you should see a field at the bottom of the page that says "reason for refund". After you fill this out, you can send your customer the new invoice.
- In Pipedrive, find the deal of the customer and update the price
- In the same deal, under "accounting notes" write down what modifications were made from the original order. EX: I refunded my customer $2 because they no longer wanted one leg extension.